The Kaizen Blog

Attempts to continually improve in all walks of life

Customer Service

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Another episode my my own life, and what I learn from it

We regularly buy vegetables from near by vegetable market (This is not your traditional grocery store, but more of street side vegetable shops, known as subji mandi) . Here is what we observe. There are several shop keepers in the local market, but we typically buy our vegetables from select few. But that day, our shop keeper had ran out of the stuff my wife wanted to purchase, so we checked with the neighboring shop.

Subji Walli

Subji Walli

The vegetable my wife wanted was available with this lady, but it seemed like old stock, so we moved on, but the shop keeper called us back, inquired as to why we were leaving, we informed that we were really looking for fresh vegetable, and then she provided us a “tip” that we should check the bottom of the pile, and fresh vegetables were indeed available. We did buy it from her that time, but what we realized was that she was trying to sell off the old stock first.

We get no such tricks from our regular vendor. Who do you think gets more business ?

While I understand her logic of selling the old stock, but I think there are other ways to avoid or reduce such damages. Cheating the customer is not one of them.

It is important to be honest with your customers. In any business, long term relationship is important. Lot of times, once satisfied customer will bring you repeat business, once disappointed customer will quickly spread the word, and it may hurt your possible business.

Please share your views on Customer Service in the comments below

Photo Courtesy Meanest Indian

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Written by Mandar Vaze

February 4, 2009 at 5:05 pm

Posted in Professional

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